1. Terms and Conditions

Please take time to read these terms and conditions carefully. Acceptance of these terms and conditions is assumed by you continuing to access this website (the "Site"). Please note that a reference to "the Minister" means the Minister for Transport and "RTOL" means the Road Transport Operator Licensing Unit of the Department of Transport.

2. Introduction

This online service allows road transport operators to:
  • submit a licence application
  • manage existing licences
  • submit requests to update members, vehicles, transport managers, addresses, employee details, on existing licences
  • submit requests for replacement documents
In the future, additional online services and features for other types of applications may be added to this online facility.

3. Use of the Site

This Site is registered in Ireland in accordance with and subject to the laws of Ireland and will be governed by the laws of that country. Your use of this Site, and the information on the Site, shall be governed by, and construed in accordance with, the laws of Ireland and the Irish courts shall have exclusive jurisdiction over any claim or dispute arising out of, or in connection with, your use of the Site.

The Minister reserves the right to update or alter the information on this Site (including these terms and conditions) at any time without notice. The Minister accepts no responsibility for, or obligation relating to, keeping the information in this Site up to date or liability for any failure to do so. In addition, by using the Site, you agree that you are subject to any policies or rules applicable to the Site, which may be posted by us on the Site from time to time.

You may not, without our prior written consent, copy, download, reproduce, republish, transmit or otherwise deal with content appearing on this online application service in any way except for your own personal non-commercial use.

The Minister reserves the right to refuse to process an application if you do not meet the requirements set out in these terms and conditions.

The provision of this online service or the making of an application for a road transport operator licence using the online service does not imply any approval of an application for a licence or change to a licence.

Temporary interruptions in the availability of this Site may occur from time to time. In addition, the Minister may modify, suspend or discontinue the online service at any time with or without notice to you. The Minister is not liable in any way in respect of any such interruption, modification, suspension or discontinuance.

You shall, at your own expense, provide and maintain facilities for gaining access to this Site and for viewing information that may be transmitted via email to the email address supplied by you. The Minister is not liable in any way due to any failures in email transmissions.

4. General Rules

No actions can be performed unless the road transport operator agrees to the terms and conditions. All road transport operators are required to register where they will be issued with a unique online ID which is used to log in to the authenticated site. Road transport operators cannot register for more than 1 online ID using the same email address. The email address for account registration is used as the official operator email address on the approved licence. Road transport operators cannot make direct changes to licences. Submissions are approved or rejected by RTOL staff.

5. Registration

Registration for online access is a two step process. A user must first "Register for Online Access". An email is sent with an activation link at which time the user must "Activate online access".

6. Login Process

Each road transport operator login account is accessed via the online ID and password. If the user has forgotten their online ID or password they may retrieve these using links on this page.

7. Request and Activate Management of Existing Licence

In order to request the management of an existing licence the road transport operator must be registered on the public web access site. Once the online request is received by RTOL an activation letter will be sent to the operators business address. The operator can activate management of their licence by using the information in the activation letter.

8. Licence Application

Any user can submit a new licence application and there are no restrictions on how many licences a road transport operator user can apply for. The user must be logged into the authenticated section of the RTOL site to submit a new application. In order to be issued with a licence, an operator is required to meet the requirements of:

  • establishment in the state
  • be of good repute
  • satisfy professional competence
  • be of appropriate financial standing

The Minister may refuse any application where he or she considers that any of the requirements to obtain a licence are not met, where any false declaration is made, or if the application is not satisfactory or is abandoned. The Minister may undertake such additional checks or seek any additional information before granting an application, including vetting checks with An Garda Síochána, as he or she sees fit. The Minister may share details about operators and relevant persons with enforcement authorities in Ireland and the EU, and on request with other Government Departments and their agencies. The information provided in this application will be held on computer by the Minister. Once the licence is granted, certain licence information is published by the Minister on the Department’s website and may be inspected by members of the public at any time. Any false declaration made in this application may be prosecuted and can lead to a fine of up to €50,000. This form and the appropriate Vetting Invitation Forms, Good Repute Declaration Forms, document used to demonstrate financial standing and fee together constitute the application.

9. Manage Members

Members cannot be managed for "Sole Traders" or "Partnerships". Any change to these formation types requires a new application form. Only one request for manage member can be opened against the selected licence. Completed Vetting Invitation Forms and Good Repute Declaration Forms will be required to approve new members.

10. Manage Vehicles

Only one request for manage vehicles can be opened against the selected licence. Sufficient financial standing is required to add a new vehicle. Insufficient financial standing will block completion of a request. If a vehicle is being removed, all vehicle specific licence documentation must be returned to RTOL.

11. Transport Managers

Only one request for manage transport managers can be opened against the selected licence. The applicant must attach a completed Vetting Invitation Form and a Good Repute Declaration Form for each transport manager to be added to the licence.

12. Manage Addresses

Only one address change request can be opened against the selected licence.

13. Refund Policy

Your application will not be processed until such time as supporting documentation for the application has been received and validated by RTOL.

The supporting documentation required for each application is set down in the online application system. It is your responsibility to forward any outstanding information.

Application fees are non-refundable. You are not entitled to claim a refund or part refund in circumstances where you no longer require a licence.

14. Duplicated applications

In circumstances where an applicant has made a duplicate application a refund of the last application made will be arranged. The Minister is not liable in respect of any credit or debit card fee that may be charged by your bank or card provider.

15. Security

To ensure the security of your credit/debit card information which you enter on this Site, we use Secure Socket Layer (SSL) technology. This is an industry standard technology designed to prevent information in transit over the internet from being intercepted. Your debit or credit card information is not retained on this Site; rather it is securely transferred to Realex Payments, a secure online payments provider. We retain the right to enhance, amend and update our security procedures at any time without notice.

Notwithstanding the measures taken, you should be aware that there are certain risks associated with internet communications. You acknowledge that the internet is a media over which we have no control. The Minister is not liable for any loss or damage arising out of payment transactions conducted on this Site. In respect of any other loss or damage suffered or alleged to be suffered, our liability to you shall not, to the fullest extent permissible under applicable law exceed the costs of licence fee.

16. Complaints

If you are not satisfied with any aspect of our services or you believe the services you have received fall short of what is outlined in our customer service charter you have a right to complain, preferably in writing. We will acknowledge all formal complaints within ten working days and respond to you in writing. All complaints will be dealt with fairly and independently under our complaints investigation procedure and if we have made a mistake we will do our best to put things right.

Complaints should be addressed to:

Assistant Principal Officer
Road Transport Operators Licensing (RTOL)
Department of Transport
Clonfert House
Bride Street
Co Galway

H62 ET93

Tel: 091 872950 or LoCall 076 100 1601
Email: rtol@transport.gov.ie

RTOL falls within the remit of the Office of the Ombudsman. If you are dissatisfied with the outcome of the RTOL complaints investigation process, you may seek an external investigation of your complaint.

The Office of the Ombudsman can be contacted at:
Address: 18 Lower Leeson Street, Dublin 2.
Phone: +353-1-639 5600
Lo-call: 1890 223030
Fax: +353-1-639 5674
Email: ombudsman@ombudsman.gov.ie

17. Disclaimers

In the event of and in your transmitting material to RTOL using this online service, the Minister is not responsible for the accuracy, veracity and completeness of same and for any errors in the manner in its input.

The content contained on the Site is provided as an information guide only and is not a legal interpretation of the EU or national rules relating to the occupation of road transport operator. The content is provided to facilitate the completion of the online application. While every effort is made in preparing material for publication, no responsibility is accepted by or on behalf of the State for any errors, omissions or misleading statements on these pages.

By submitting an application to RTOL using this Site, you agree to:

  • comply with all requests or instructions in relation to the use of this online service;
  • comply with all requests or instructions of any authorised authority in relation to the use of the online application facility or for the investigation of any alleged offences;
  • not to attempt to gain unauthorised access or to interfere with this Site, other users, computer systems or connected networks;
  • not to impersonate any other person or entity; and
  • notify us immediately of any breach of security or any claim or legal proceedings against you relating to the use of the RTOL online application facility.

The Minister may suspend or terminate your access to the site wholly or partially without notice for any reasons including, without limitation, where:

  • you fail to observe or perform any obligations set out in these terms and conditions, any relevant law, licence, regulation, directive, code of practice or applicable usage policy;
  • you fail to supply supplementary information promptly;
  • you supply us with false, misleading or inaccurate information at any time; or
  • we suspend or discontinue the Site.

To the greatest extent permitted by law, the Minister is not liable for any loss, damage or other liability that you may suffer arising out of or in connection with your application or otherwise, whether under theories of contract, tort (including negligence), strict liability or otherwise. In no circumstances will the Minister be liable for special, incidental, indirect or economic loss or damage, however it may arise, including as a result of loss of time, loss of savings, loss of data, loss of business, loss of revenue, loss of opportunity, loss of goodwill or loss of profits. Without prejudice to the generality of the preceding sentences of this paragraph, the Minister is not liable to you in connection with delays, inaccuracies, errors in, or omission of information relating to any online application, or for any actions taken in reliance thereon.

18. Contact Us

Postal address:
Road Transport Operator Licensing
Department of Transport
Clonfert House
Bride Street
County Galway
H62 ET93
091 872950 or LoCall 076 100 1601

The RTOL Public Office, on the second floor of Clonfert House, is open Monday to Friday 9.30 am to 1pm and 2pm to 5pm.